Frequently Asked Questions

What does "research use only" mean?

Our products are sold exclusively for in vitro laboratory research. They are not intended for human or veterinary use, consumption, or therapeutic application of any kind.

Do you provide documentation for your products?

Yes. Lot-specific Certificates of Analysis (COAs) from independent third-party laboratories are available for applicable products.

How are products shipped?

Orders are shipped in secure, discreet packaging appropriate for the product's storage requirements. Shipping timelines and carriers are detailed at checkout.

What are the storage requirements?

Storage conditions vary by product and are specified on each product page and COA. Most peptides should be stored lyophilized at -20°C away from light and moisture.

What is your return policy?

Due to the nature of research materials, we do not accept returns on opened products. Please contact us before placing your order if you have questions.

How do I find batch information for my order?

Your lot number is included on your packing slip and product label. Contact us directly if you need COA documentation for a specific lot.

How do I place an order?

Browse our catalog, add items to your cart, and check out securely. We accept major credit cards and other payment methods listed at checkout.

Who can purchase your products?

Our products are intended for purchase by qualified researchers, laboratories, and institutions. By placing an order, you confirm that you are purchasing for legitimate research purposes.